Summary Application Support specialist, with extensive focus on customer service. Excellent troubleshooting and liaison skills. Ability to grasp new ideas and integrate them into desired results, keeping the customer/user focus at all times. Strong common sense, judgment and decision-making abilities. Skilled in project management processes and documentation, with emphasis on requirements gathering, solution design, development testing and user training. Familiar with PL/SQL for use in data base queries.

Highlights:

• Connectivity
• JIRA
• Software
• Support
• Customer Service
• Oracle
• Business Requirements
• Test
• Test Plans
• Applications