SUMMARY OF QUALIFICATIONS: * Industry knowledge includes: Banking, Lodging, Restaurant, Gateway/Network, Point-of-Sale, Credit Card Encryption & Tokenization, Electronic Payments and Processing, Human Resources and Customer Service. * Highly motivated, results-driven Call Center Manager with over 9 years of management experience. Leveraged technical and customer service skills to exceed performance objectives. * Proficient in managing and developing call center teams and working interdepartmentally to provide cohesive business direction. * Sound experience in recruiting, hiring, training, coaching and developing a technical support and customer service all while working with various groups to implement best practices to meet and exceed the organization service deliverables. * Well versed in supervision and support to associates while serving as a subject matter expert and an executive point of escalation. * Excels in fast-paced and rapid growth environments at a management level or as an independent contributor. * Committed to excellence with strengths in creative solutions, strategic and tactical initiatives driving top line growth, profitability and productivity. * Passionate, highly-organized and effective communicator able to articulate complex solutions to decision-makers at all levels. A persona best described as loyal, creative, practical, responsible, witty and sociable.

Highlights:

• Management
• Services
• Best Practices
• Call Center
• Coaching
• Documentation
• ESS
• Payroll
• Satellite
• Support
• event specialist
• brand ambassador