SUMMARY Talented Customer Service Associate skilled at balancing customer needs and company demands, Effectively builds loyalty and long - term relationships with customers while achieving all individual sales goods. 85% conversion rate, and skilled in exceeding sales goals and company expectations by expending client base and maintaining high standards of customer service. Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude. ACCOMPLISHMENTS Customer Service Specialist in sales for major energy cooperation, with the sales of insurance for major appliance: Maytag, GE, Sony, Samsung, and insurance sales for Air conditioners, Furnace, and heating equipment. Also exceeded sales in less then a year with a conversion rate of 85%. Hotel Customer Service, Supervised the front desk, operations of a staff of four, Reduce member guest complaints by 80%, Contributed to the companies Five star customer satisfaction rating through exceptional guest service, promoted to team leader for housekeeping after twelve months then Supervised the night cleaners/and the front desk sale department, Managed call flows withing the hotel and maintained a conversion rate for rooms sales of up to 75%, handle multiple calls from conventions, celebrity's, web orders, clubs, and tourist, able to take 50+calls a day with an average call time of three minute or less. Excellent multitasking skills, Security Supervisor, for the Worcester Public Schools, was promoted to rank of Lieutenant in less the twelve mouths, and then promoted to Captain twelve mouths after, and became the Supervisor of all the public schools in Worcester.

Highlights:

• Housekeeping
• Clubs
• Complaints
• Customer Service
• English Language
• Fast-paced Environment
• GE
• Health Care Industry
• Insurance
• Insurance Sales
• New York City
• Massachusetts