Description
SUMMARY SUMMARY Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Dedicated to process improvement Customer service mindset Filing management SUMMARY Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Dedicated to process improvement Customer service mindset Filing management ACCOMPLISHMENTS Dedicated to process improvement Customer service mindset Filing management ACCOMPLISHMENTS - Quick Response - Call Forwarding - Database Management - Troubleshooting - Data Entry - Client Registration - Technical Support - Data Updation - Billing And Disbursements - PC Proficient - Compliant Processing - Departmental Coordination Call Center Rep I, 10/2016- current Convergy's- Hazelwood, MO Managing large amounts of inbound and outbound calls in a timely manner. Following communication "scripts" when handling different topics. Identifying customers' needs, clarify information, research every issue and providing solutions and/or alternatives. Meeting clients quotas according to grading rubrics of calls at 95%-100%. Inventory Clerk, 12/2014 to 01/2016 Excel - Canton, MS Scanned and filed forms, reports, correspondence and receipts. Operated office equipment such as copiers and fax machines. Entered information into computer databases. Reviewed files to check for complete and accurate information. Home Health Assistant, 08/2011 to 11/2014 Oxford Healthcare - Jackson, MS Assisted patients with multiple chronic diagnoses, including COPD and asthma. Supported patients with customized patient teaching tools. Frequently commended for maintaining the safety, respect and dignity of clients
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