I have spent two decades in government and financial sectors planning, designing, configuring, installing, training, and gathering client feedback on complex systems. Throughout this experience I have continually found ways to improve upon systems and processes through technological integration with significant financial cost reductions and increases in client satisfaction. With each project, I have increased my expertise and knowledge of diverse technological tools and systems that I am able to build upon for more complex projections and improvements. My leadership and commitment to excellence has been recognized as I was designated as the sole system analyst for my employer�s flagship product for the past decade. My passion throughout my roles has been forging solid relationships with clients and stakeholders resulting in client loyalty, positive brand image, and organizational integrity that results in new business development and positive word-of-mouth referrals for growth. Through these relationships I have individualized communications which in turn has minimized escalation of support calls. As a result of this experience I was recently promoted to Lead Escalation Specialist. I have also spend the past decade as subject matter expert and sole installer/contact for Wausau�s proprietary online data/image archive product and affiliated software systems. While I enjoy the telephonic and remote access components of my current position, I find that I thrive in more collaborative environments with one-on-one and group interaction with internal and external stakeholders. I would welcome the opportunity to translate my education and experience and skills into a progressive career into a strategic position with a team where innovative client solutions are the goal.

Highlights:

• Professional Services
• SAN (Storage Area Network)
• Scheduling
• Services
• Structured Query Language
• Support
• Technical Support
• Automation
• Computer Analyst
• Distribution
• Infrastructure Planning
• Service Recovery
• Based Omaha, NE
• World-Wide Travel from Omaha, NE
• Relationship Management
• Client Loyalty
• Technical Project Management
• Quality Assurance
• Process Improvements
• Risk Management
• Mitigation
• System Security
• Data Integrity
• Information Assurance
• Staff Development
• Mentoring
• Employee Engagement
• Cost-Containment
• Streamlining Operations
• Continuous Quality Improvement
• Benchmarking
• Emerging Technologies
• Management Information Systems
• Network Administration
• Project Life Cycle
• Software Development Life Cycle
• Agile
• Scrum
• Real Time Data
• Remote Systems Access
• Microsoft Project
• Visio
• LAN
• Networking
• Cisco Routers/Switches
• wireless
• SSIS
• Microsoft IIS web applications
• SSL certificates
• XSLT template Modification
• SQL Tracing
• Power Shell
• Data Warehousing
• Team builder