Qualifications Profile Senior Connection (Volunteer) Receptionist (10/01/2016 - Present) * Organize files, collect data from the client's and enter information into the computer utilizing the Senior Connection database. * Analyze data before entering the information into the computer system. * Answer the telephones and personally provide information to callers utilized the fax machine to fax documents. * Schedule appointments, maintain calendar and arrange transportation for clients. * Photocopy forms, applications and other documentation for staff. * Retrieve files to ensure correctness. * Conduct routine verification to ensure integrity of filing system. * Update database of digital records for redundancy. * Proficiency with Microsoft Office and e-mail. * Sort material in accordance with filing system. Home Based Health Care Business Volunteer Personal Care Assistant/Administrative 8/2008 - 12/2014 * Utilized MS Excel to manage budget and tracking supply orders. * Utilized MS Word to compose letters to medical personnel and insurance companies. * Maintained filing system of medical records and other documentation * Communicated effectively with medical personnel to obtain overall status and reporting. * Schedule appointments, maintain calendar and arrange transportation for clients. * Process incoming and outgoing mail and sort and file materials into filing system. * Receive, record, control and collect mail. * Maintain filing system file all documents in alphabetical order. Department of Health and Human Services Human Resources Assistant (OA) GS-203-08 (6/2000 to 8/2005) * Planned, directed, reviewed and trained support staff on composing vacancy announcement extracting criteria from the Position Description. Reviewed assignments from support staff regarding determining basic qualification on applications. * Answered incoming telephone calls, greeted visitors and responded to routine questions from customers and/or visitors and provided information personally regarding Human Resources job opportunities and policies and procedures. * Served as a timekeeper for the staff of my department. * Use office automation software to create, track and compose correspondence, memoranda and reports. * Receives and reads all incoming correspondence, documents, directives, applications. Screens those items, which can be handled personally and forwards the remaining items to the Chief or appropriate staff member. * Worked closely with managers to ensure their actions were compliant with personnel regulations, and organizational policies and procedures. This was for recruitment and selection cycles by supporting them with job postings and candidate management. * Performed filing duties including manual and electronic systems ensuring that files were in alphabetical or chronological order. * Reviewed personnel requests to determine the nature of staffing action and source of candidates and sent qualified list to managers for review. * Arranged and regularly partook in selection review panels - these were performed to the highest manner ensuring applicants were chosen based only on their suitability for the roles. * Collected and prepared time and attendance records and entered them into the automated system. * Compile materials and determine relevancy of information to work for preparation of correspondence, reports, and/or policy documents. * Drafted and prepared recruiting bulletins for all administrative and technician positions within the team in a clear and concise manner. * Acted as the main source of contact for candidates during the recruitment process - managing their recruitment experience and promptly responding to any issues they faced. * Maintained staff working times by uploading them into the firm's automated system. This role also required answering the telephones and greeting visitors in a pleasant manner. Department of Health and Human Services - Rockville, MD Secretary GS-318-06 (4/1997 to 6/2000) * Ensured the department was compliant with the wider policies of the organization by preparing travel orders, vouchers and reports and by making certain that these were reported into The Travel Manager Program. * Responsible for the general office administration and diary management which included booking travel orders, responding to grants applicants, and scheduling appointments for the supervisor. * Demonstrated excellent attention to detail and my ability to deal with issues promptly by typing all correspondence, reports, meeting minutes within a timely fashion. * Collated and prepared all the pre-travel requirements which needed to be sent to hotels as part of the travel itinerary. * Collected and prepared time and attendance records and entered the automated system. * Prepare travel authorizations and vouchers to assure conformance with the Federal Travel Regulations. Process travel advances, issue transportation requests, reimbursements, etc. Examine propriety of travel vouchers submitted for payment prior to submission for payment. Manage travel arrangements and setting travel itineraries, which include hotel accommodations within the United States and abroad. Advise staff on appropriate FTR. * Maintained supervisors calendar and schedule appointments., using MS Outlook made and managed meeting requests and appointments for the supervisor including arrangements for conference rooms determine the nature and urgency of all subjects to be discussed and * Researched, assembled, consolidated and presented materials to my supervisor for meetings. * Use office automation software to create, track and compose correspondence, memoranda and reports. with general policy. Establish and update templates for use by the OIG administrative and support staff of regular and routine memoranda, letters, reports, etc. when necessary. Manage the flow of all incoming and outgoing correspondence for the supervisor. Independently prepare and sign all routine non-technical correspondence for the supervisor. * Completed and verified status of all outstanding purchases, contacting employees and providing the date of delivery. * Provided guidance to my supervisor and other staff member regarding policy and procedures for time & Attendance, travel management, supply requisitions. * Scheduled meetings and conference room space for my division and gathered the required materials needed for the conference or meeting. * Type correspondence letters, reports, memorandum forms and supply requests. * Received and routed incoming and outgoing materials such as controlled or routine correspondence, reports, memoranda and other forms of written communication.

Highlights:

• Automation
• Documentation
• Fax Machine
• Filing
• Human Resources
• Insurance
• Management
• Medical
• Medical Records
• Microsoft
• Administrative Specialist