Professional Summary Vision-driven change agent with career-long record of customer service leadership and organizational management success. Proven talent for aligning business objectives with established customer service, organizational, and administrative management paradigms to achieve maximum operational impacts with minimum resource expenditures. Customer-focused leader with expertise spanning customer relationship management, process optimization, time management and prioritization, cross-functional team leadership, training and development, HR management, investigative skills, complex problem solving, and management development. Exceptional administrator with keen interpersonal, communication, and organizational skills, as well as resource allocation expertise.
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