SUMMARY * Consistently performed at / or above quota, meeting and exceeding established standards * Recipient of Number One Sales Award * Established a reputation for handling challenging calls by providing courteous and professional service * Attribute success to a willingness to learn, setting goals, reliability and being a team player * Customer Service Certification, International Customer Service Association * Fair Housing / Leasing Certification SGI/Heating and Cooling, Flint, MI Lead Generator October 2015 - Present * Generate sales / leads inside Home Depot by walking around and approaching customers. * Deliver sales presentation. * Provide customer with knowledgeable information on our heating and cooling products and services. * Answer questions and set appointments for the sales team. Rosalind's Child Care Service, Highland Park, MI Supervisor / Child Care Provider February 2000 - Present (in-between jobs) * Provide professional child care service from my home. * Supervise children at playtime, mealtime and field trips. * Plan various educational activities. * Provide parents with a weekly report of their child's progress.

Highlights:

• Copy Machine
• Microsoft Word
• Telemarketer
• Recruiter
• Recruiting
• Call Center
• Child Care
• Complaints
• Customer Service
• Inside Sales