Intelligent, problem-solver with the ability to form and maintain strong and effective customer service oriented staff members through communication and listening.

COMPANY	POSITION HELD	DATES WORKED
Hobby Lobby	(Confidential)	1/2006 - 4/2007
Macy's Department Store	(Confidential)	5/1995 - 1/2006
Victoria's Secret	(Confidential)	10/1992 - 8/1994

SCHOOL	MAJOR	YEAR	DEGREE
University of Texas at Dallas	Visual Arts	1981	Bachelor Degree
Merrimac Community College	Retail Merchandising	1974	Associate Degree

Highlights:

Store Manager in Craft industry Direct Mail Manager Area Sales Manager

Companies I like:

Chico's, Macy's, Saturn, JCPenny's, Lowe's, Michael's,

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• manager
• retail
• sales
• customer service
• merchandising
• store manager
• sales representative
• coaching

Careful payroll use that produced surplus hours. Sales turn-around produced through increased customer service awareness.