Qualifications Profile * Sales & Customer Service Training: Success providing results-oriented group and individual training and coaching to sales and customer service associates in call center environments, including telephone and Internet chat-based customer service, sales strategies, and consumer credit topics. * Training Methodologies: Expertise in workplace training curriculum and program development, including continuously improving training based on performance evaluations as well as coaching and mentoring associates to build individual skills through observation-based feedback and motivation. * Performance Management: Skilled in collaborating with managers to identify training needs, integrate business changes into existing curriculum, and motivate team achievement of Key Performance Indicators (KPIs) and related quality standards. Accomplishments: Dynamic leadership and team-building abilities. Exceptional interpersonal, communication, and networking skills. Career history of quality performance in customer service and sales roles. * Business Technology: Proficient in Microsoft Office Suite applications, including PowerPoint, Word, and Excel additional expertise in Internet applications, Mainframe Systems, Digital Infographics, Powtoons & more.

Highlights:

• Sales
• Call Center
• Customer Service
• Internet
• Performance Evaluations
• Recruiting
• Sales Training
• Training
• Quality
• Health Insurance