Experienced Manager with technical know-how. Excellent problem solving and above average people skills.

COMPANY	POSITION HELD	DATES WORKED
Hayes Complete Auto Repair	(Confidential)	10/2006 - 6/2007
Varsity Lincoln Mercury	(Confidential)	2/2000 - 2/2004
Briarwood Ford Sales	(Confidential)	9/1996 - 2/2000
Gene Butman Ford Sales	(Confidential)	9/1985 - 8/1995

SCHOOL	MAJOR	YEAR	DEGREE
Computer Training.Com	IT	2007	Trade School Degree
Ypsilanti High School	General Studies	1980	High School/GED Degree

Highlights:

I managed an automotive service dept with 18 technicians, 4 service advisors, 2 cashiers, and 4 porters. We left over $100,000.00 dollars in labor on the bottom after most months. I also helped to increase customer satisfaction and warranty consistency with Lincoln/Mercury.

Companies I like:

Ford Motor Co., Quicken Loans, Google

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• IT Entry Level

I work for a small auto shop that was badly in need of organization and leadership. My experience at dealerships allowed me to take control and create a smooth running repair business.