SUMMARY OF QUALIFICATIONS * Engaged as a friendly, reliable customer service and sales representative, recognized by peers and management for a passionate commitment to customer relations, operational leadership and quality supervision, and ability to readily gain rapport with consumers and close sales. * Motivated to extensively expand awareness of leadership theory and strategy that blends with relevant coursework to prepare for a dynamic marketplace took initiative to earn a Master of Management. * Contributed to merchandising activities by replacing defective products on the behalf of customers and retail stores tracked and reported returns, high catalog sales, and top selling products on a monthly basis. * Joined with public relations and marketing teams to promote product and catalog sales supplied the marketing department with customer comments regarding sales and returns. * Exceeded targets in customer interaction ratings based on phone call evaluations.

Highlights:

• Call Center
• Customer Service
• Inventory
• Retail
• Sales
• Pharmaceutical
• Support
• Benefits
• Billing
• Complaints