Description
Summary of Qualifications Passionate Agile Coach with 8 years of experience helping large and medium organizations implement Agile Cultural Pillars, Scrum, Kanban and some SAFe 4.0 methods. Talented at coaching all levels of business involved and around Agile process (Clients, PO, Scrum Masters, Development teams and more). Passionate about the Agile Methods (soft and hard) and helping companies succeed with continuous integration of quality product. Currently investigating LeSS Agile. Dynamic, results-driven business professional with 20 years of experience in full-cycle project and program management, with an emphasis on targeted planning, efficient processes, productive teams, and superior service to internal and external customers. Focused leader who excels at creating customized solutions for clients, business partners, and the company as a whole. Demonstrated ability to effectively manage and work with both small and large teams on a collaborative level as well as managerial level. Strong communication skills, serving as an effective Client / Technical liaison and manager. Proven record in accomplishing goals. Strong communication skills with the ability to have technical conversations to extract the facts. Excellent at critical thinking when working with technical teams and stakeholders, to design solutions. Solutions experience: CRM systems: Salesforce, Oracle, NetSuite, Microsoft Dynamics, Custom and more. Enterprise Customer Record Management Systems, Content Management Systems, Enterprise Resource Planning Systems, Digital Content Distribution, Social Networking, Mobile and Tablet Applications, Big Data solutions, Analytics and Reporting Solutions, Virtual Private Networks, Cloud (Public, Private, Hybrid) Implementations, Penetration Testing and Security Improvements, Network Architecture Discoveries and recommendations. High Availability, Disaster Recovery, Authorization management and Custom Software solutions, Geocoding and Mapping functionality Career Highlights * Agile Coach and Trainer for Product Owners, Scrum Masters/Project Managers, Developers, QA team, Executives, Clients and Stakeholders. Implemented Agile methodologies for 40 plus teams at AT&T, 15 development teams across the U.S. and Canada at Intrawest, 12 development teams internationally with MNGi, and 14 development teams and clients with Spitfire. * Opened lines of communications and developed Trust between clients, stakeholders and development teams for optimal velocity and delivery of quality products, using Agile Methodologies. * Managed Canadian and off-shore teams for Intrawest and MNG. 15 Project Managers/Scrum Masters. * Skilled at motivating and managing Agile Scrum Teams remotely, in multiple geographic locations. * Authored several Agile Scrum Guides for AT&T, Wells Fargo, Spitfire Group, Intrawest and MNGi. * Experienced Agile Coach for companies implementing Agile frameworks. 360 Team Coaching. * Successfully managed numerous programs and solutions, sometimes also acting a Product Owner: * Implementation of Salesforce for AT&T CRM. Coaching on Salesforce.com configurations. * Redesign and development of Intrawest's Enterprise Web Booking Application * Implementation of Sitecore, Salesforce, and Eloqua for Intrawest and several CRMs * Implementation of Enterprise SharePoint as a repository and CMS for multiple organizations * Custom CRM and Content delivery networks for digital media, MP3, music streaming organizations * Customization and integration of CRM and CMS with legacy systems, 3rd party vendors, websites * Big data projects, including migration and integrity / security projects. Informatica projects * Custom development of CRM and ERP solutions including data migration from legacy systems * Custom GeoCoding and Mapping functionality programs for Tablets and Mobile devices serving media content and social networking location functionality * Implementation of Hypervisors (XEN) and Virtual Private Networks for dispersed teams * Network analysis for optimizations, High Availability projects for 24/7 CDNs * Cloud implementations for secure PCI compliant information in Media, Financial, Health industries * Inventoried and gaps analysis for Internationally dispersed networks that include VPNs, hardware at resort locations, cloud solutions, server farms, and call centers in multiple countries * Continuous integration for custom development and multiple integrations and 3rd party vendors * Confidently led complex solutions from inception to delivery, across multiple functional areas and technical stacks that include: * Microsoft Suite, .Net, Java, Open Source, Web application tools, Mobile and Tablet applications (iOS and Android), Custom Systems, Salesforce, Eloqua, Sitecore, NetSuite, SharePoint, Dynamics CRM, PeopleSoft, Kentico, MS Azure, Cloud Solutions, Authorize.net and CPI compliant projects, Linux, Jenkins, Chef (Opscode). MS Project, Visio, PowerPoint, Adobe, Excel, Version One, Rally, JIRA, Basecamp, BitBucket, Brightcove, DoubleClick, WebTrends, Omniture, Google Analytics. * Successfully built and managed complex Program Plans, Budgets, Risk Mitigation plans, Change Control Boards, and Communication Dashboards for visibility from multiple levels. Intuitive planning ability for risk mitigation, precise estimates, and accurate timelines. * Worked with clients to build requirements backlog to solve Networking, Cloud Sync, Data Management, Workflow, UX, UI, Content Distribution issues with their current applications and future applications. * Strategically solved complex issues for enterprise data management solutions, business profitability and time to market challenges, legacy architecture, and software applications. Skilled at Strategizing and Critical thinking for optimal solutions. * Managed budgets of up to $15 million across many business departments for MNGi, Intrawest, and Spitfire. Programs are around $20 million for AT&T. * Cultivated and maintained lasting Business Development relationships with clients and partners. * Awarded MVP Employee 8 times in 3 years at Media News Group Interactive (MNGi).
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