PROFESSIONAL SUMMARY Qualified 20+ years success in customer service in a medical environment leveraged quality/customer service focus to achieve organizational success strong leadership skills. Passionate about building rapport with lasting patient relationship and maximizing quality ACHIEVEMENT HIGHLIGHTS . Helped maintain staffing by doing peer interviews and working as a preceptor . Recipient of EXTRA MILE SERVICE AWARD for going above and beyond to provide service to an internal physician on scheduled days off. . Recognized as team leader by peers and management . Recipient of DRIVING THE BUS, the highest performance received on annual employee evaluation for several years. . Single-handedly managed a workload of two or more employees. . Collaborated with senior management on decisions related to key projects
Description
