Summary Seasoned customer service specialist with background in providing advice on diverse customer situations. Results-oriented Customer Service Manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Customer Service Manager who specializes in quality service, customer retention, productivity and team management. Devoted Customer Service Manager who sustains the highest level of customer service through efficient team and customer account management. Devoted Customer Service Manager who sustains the highest level of customer service through efficient team and customer account management. Friendly Customer Service Manager with can-do attitude and willingness to help at all times. High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching. Accomplishments Promoted to Customer Service Manager after 11 months of employment. Computed Data Reports Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Multi-tasking Cashiered with two cash registers at once in tandem to maximize customer flow.

Highlights:

• COPD