Summary With 10 years of experience as a supervisor and manager. Developed and executed projects, consisting of upgrading metering equipment. Hands-on experience running projects with contractors, engineers, consultants, and technicians. Addressed and resolved customer issues utilizing effective listening and problem solving skills. Qualifications Supervision and Training the Staff to achieved the company goals Computer Literate Interpersonal Relations Microsoft Office Conflict Management, Report Writing, Great Customer Relations Quality and Result Driven Accomplishments Managed and supervised the change of old water meters in a region with more than 120,000 clients. More than 40% of them where changed, causing a direct increase in income to the company. Selected to lead a project that incurred in changing current rate of water meters once finished, trained and supervised personnel for the entire region. At the same time decreasing time spent helping clients by 25%. Accomplishments Managed and supervised the change of old water meters in a region with more than 120,000 clients. More than 40% of them where changed, causing a direct increase in income to the company. Selected to lead a project that incurred in changing current rate of water meters once finished, trained and supervised personnel for the entire region. At the same time decreasing time spent helping clients by 25%. Autoridad de Acueductos y Alcantarillados Guayama/Coamo PR

Highlights:

• Customer Service
• Computer Literate
• Customer Accounts
• Management
• Microsoft
• Microsoft Office
• Problem Solving
• Problem Solving Skills
• Staff Trainer
• Management Report
• Conflict Mediator
• Works Coordinator
• Supervising
• Staff Achiever Goals Company