PROFESSIONAL SUMMARY 14 years experience in eCommerce Web Operations, Quality Assurance and Technical Support Departments. Manage eCommerce Website Operations and Technical Support Call Center. Provide support and implementation of various development projects including enhancement activities related to eCommerce website and related applications. Perform and document QA inspections/verifications on product, components, and processes based upon specified requirements including documentation of non-conformances.

Highlights:

• Quality Assurance
• Test
• Automation
• Complaints
• Customer Relationship Management
• Email
• Forecast
• Gathering Requirements
• Call center, QA, technical support, internet, eCommerce, management
• jira, CRM, Office Automation, SAP,