Seeking a long-term position within major organization with growth potential. Looking to optimize my extensive years of account billing and quality assurance skills to build relationship management strategies for client lifestyles. eXPERIENCE American Water 7/2016 -10/2016 Laclede Gas Company 12/2008 - 3/2016 Billing Clerk - 3 month assignment * Identify and analyze potential billing problems and follow up on outstanding accounts * Make adjustments to accounts as needed, research credit balances, and prepare refund when appropriate * Responds to inquiries from emails as required * Ability to complete multi tasks and assignments in allotted time frames. Credit Collection Clerk * Reconciliation daily deposit report, organized paperwork daily for routes to distribute. * Manage the mail and processing medical and disabled applications (incoming, outgoing and email) and time sensitive deadlines by sorting, and prioritizing and communication with leaders. * Answering high volume of incoming calls and daily telephone interaction with the court clerk. * Creating and maintaining various spreadsheets and documents for the office. * Making decision, problem solving in a timely manner and organizational skills and have good oral communication and listening skills. * Ensure appointments are scheduled in accordance with procedure to include individual provider guidelines. * Participate in office training, cross train in office functions. * Utilizes collection agencies to collect accounts by evaluating and determining appropriateness of the customer payment history. 11/1988 - 12/2008 Account Record Clerk * Resolve account discrepancies by investigating documentation, payments or adjustments. * Manage the status of accounts and balances and identify inconsistencies of the billing for residential and commercial customers. * Verifying all documents are signed and completed properly. * Updating customer records and pulling or processing refund checks. * Processing and distributing invoices by reconciling input to financial reports.

Highlights:

• Microsoft
• Microsoft Excel
• Microsoft Office
• Microsoft Outlook
• Microsoft Word
• Customer Accounts
• Deposits
• Necessary Adjustments
• Statistics
• Billing