I use Six-Sigma Methodology’s to assist in my customer service/management practices. These methodology’s enforce accountability in staff actions they also help to inform/train staff in above industry standard customer service practices.

COMPANY	POSITION HELD	DATES WORKED
IKON Office Solutions	(Confidential)	8/2000 - 12/2005

SCHOOL	MAJOR	YEAR	DEGREE
Temple University	Business	2003	Bachelor Degree

Highlights:

• Reduced the organizations billing, production and mail time from 8 days to 3 days by selecting a best in class vendor and negotiating a service agreement with performance penalties. Improved cash flow and recognized annual mail and production savings in excess of $30,000. • Taught/informed AON about IKON’S practices and procedures regarding equipment and supplie orders to staff. Resulting in an increase of revenue growth of more the 63%, 2004-2005. • Turned around the company’s poor customer service experience by implementing a phone call and/or E-mail follow-up procedure to ensure there a no misinterpretations on

Companies I like:

Highly Respected Companies that focus on maintaining Highly Respected Services.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Manager
• Account Manager
• Customer Service Manager
• Director
• Customer Service Director

Responsible for the day-to-day operations, introducing Six-Sigma Methodologies into the firm, managing the firms satellite New York location, maintaining offsite file storage database, profiling incoming information, developing new and strategic ways to streamline workflow, managing the P&L, Training my staff on new and innovative products, hiring/firing of staff, scheduling work/vacation time, conducting annual performance audits and keeping the business relationship performing at top notch levels.