Professional Summary Dynamic and flexible call center/support specialist who adapts seamlessly to constantly evolving processes and technologies. Possesses extensive knowledge of collections, live technical support and call center principles, policies and procedures. Demonstrates commitment and motivation, with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Possesses over 35 five-star feedback ratings from freelance clients. AS400/IBM I-Series 400 experience * 15 years of Call Center experience * 15+ years of Customer Service and Collections experience * Microsoft Office Suite *Skip Tracing skills * Medical Terminology * Alphanumeric Data Entry Skills * Technical Support Agent-1 Certificate * ICD-9-CM * CPT-4 * Medical Insurance Billing * CMS-1500 and UB-04 forms * HTML Accomplishments * Negotiation competency * Effective time management * Medical terminology * Analytical reasoning * Troubleshooting skills * Deadline-oriented * Strong problem solving ability * Proven ability to meet deadlines * Proven ability to work independently with minimal supervision * Dean's List Academic Achievement Award Fall 2013 and Spring 2014 Customer Assistance * Worked with company systems such as Live Support and Zen desk, diligently completed all assigned tasks, working as much time needed. Customer Service * Researched calmed and rapidly resolved client conflicts to prevent loss of key accounts. * Researched and resolved billing problems that had been previously missed. Collections * Maintained an average of 200+ calls per day. * Researched and skip traced non responsive borrowers. * Consistently achieved assigned monthly goals.

Highlights:

• Documentation
• Skip Tracing
• Litigation
• Customer Service
• Email
• Lotus Freelance
• Support
• Transcription
• Benefits
• Medicare