PROFESSIONAL SUMMARY Motivated customer service specialist with over 6 years retail experience in a fast-paced, team-based environment. Qualified sales associate with 8 years in fast-paced customer service and call center environments. Personable and professional under pressure. SKILL HIGHLIGHTS Trusted key handler Quick learner Creative problem solver MS Windows proficient Exceptional communication skills ACCOMPLISHMENTS Conflict Resolution Handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction. Was promoted with 4 months of working with the governers campaign team, a class representative in my high school days showing great qualities of leadership and the president of advent student association, leading by example.