QUALIFICATIONS SUMMARY Management & Supervision * Managed a staff of employees, scheduled union staff, established policy and procedures * Developed more efficient way of dealing with everyday business resulting in a decrease in time * Implemented a strategic plan for maintaining high occupancy of hangars Customer Service & Relations * Handled customer Issues and conferred with personnel and management in an effort to resolve problems effectively and efficiently * Optimized customer interaction, cultivated meaningful relationships, and followed through on all customer communications, which increased customer satisfaction * Received commendations from customers for commitment to going above and beyond the call of duty on a regular basis * Participated in Helicopter meetings for 2 years, monthly meetings with commission Communication & Organization * Demonstrated broad ability to process and work-flow across company * Customer service skills developed and maintained active, professional relationships with clients, community, agents, suppliers, and customers * Collaborated with various levels of management in the business & real estate industry

Highlights:

• Budgeting
• Communications
• Customer Service
• customer service skills
• Financial
• Financial Analysis
• Management
• Project Management
• Real Estate
• Scheduling
• real estate