Accomplishments * Strategized and designed a 98% reliability telecomm network over T1, T3, ATM, SONET and GigE technologies. * Meet a 96 % successful customer satisfaction at turn up for customers onto Windstream Telecom Network. * Strategized and authored Windstream's FM200 fire suppression systems emergency operational manual. * Successfully managed and warehouse projects: HVAD, Mitel, Avaya, Cisco, and Nortel. * Managed four warehouses simultaneously implementing best practices * Developed processes that reduced operating cost by 30% while working at Windstream. * Develop standards for Auto Nation vehicle repair drive lanes system to reduce service repair time by 15%. * Embrace and develop time management philosophy for work force management. * Authored SADSOS system, a cost effective appliance built-in safety system for electronic appliances. * Built SAS70 compliant customer data center, which offered round the clock services for corporate clients.

Highlights:

• Infrastructure
• Services
• Management
• Operating Systems
• Project Management
• Audit
• AVAYA
• Cisco
• Nortel
• Pbx