IT Service Desk Dish Network November 2017 - Present Provides support to internal/worldwide to a 40,000+ End User environment Monitoring, managing, troubleshooting, and fine-tuning of device performance Document and work tickets on ServiceNow ticketing system Troubleshoot/Support O365 and Outlook Password resets across multiple systems and domains Diagnose Network/Server issues Troubleshoot software/hardware and User issues Oracle SQL management Assist user with VPN issues Pushing software to computers via SCCM OKTA Authenticate Rumba/WildBlue/Siebel/Clarify Cisco IP Phone Help Desk averaging 10,000+ calls and 5,000+ emails per month Supporting large ticket volume queues, in top 3% of the department for resolution and assignment Help Desk Support Level 1 March 2017 - November 2017 Community College of Denver Help desk internal/customer support Active Directory Pushing software to computers via SCCM Provide remote support of multiple issues with application/software/hardware and configuration Document work orders on Track-IT ticketing system Troubleshoot software/hardware and User issues Password resets via Speck OPS Troubleshoot/Support O365 and Outlook Software Deployment Technician May 2016 - August 2016 Corus360, Denver, CO (Leprino Foods)

Highlights:

• Active Directory
• Cisco
• Clarify
• Configure
• Desk Top Support
• Help Desk
• Help Desk Support
• Information Technology
• Management
• Microsoft