Work Maintain computers, fax machines, and copiers for the company. Work with employees on various software and hardware for company purposes. Maintain company servers on site. Re-image laptops to company standards, to include Operating System, Microsoft Office, and vaious other Software. Nicholas Lucas 265 Wall Street with the clinic to correct issues with Windows Office Adobe Java and various installed software programs. * Extensive use of Active directory to add/remove users and maintain user accounts. * Added printers both locally and networked to user accounts. * Re-image systems for deployment within the clinic to include use of SMS to install software such as Office Tumbleweed Desktop Validator Dragon Naturally Speaking Medical As You Type and MSOneNote. * Troubleshooting systems for hardware repair printer issues and maintenance of the clinic's telephone answering system. * Researched on and recommend hardware for purchase. Certified by HP Brother Lexmark and Okidata to maintain and service all types of printers and fax machines. * Performed support both on-site and over-the-phone with clinic staff and Command personnel. This support included hands-on instruction and assistance with various Microsoft programs and Internet sites. Sony * Installed integrator parts into various computer systems including, IBM, Packard Bell, Hewlett Packard, Compaq, and Sony, also several generic systems, such as Dell, Gateway etc. * Performed routine maintenance with virus scan and Disk Doctor Software * Assisted customers over the telephone with software and hardware diagnosis of their systems * Installed and tested various software packages, such as Word, various Scanning software packages, etc. * Repaired Inkjet/Dot Matrix/Laser printers * Fully certified on all Hewlett Packard Laser printers and several Officejet systems * Certified to repair Okidata dot matrix, LED and Color printers * Certified to repair Brother Fax and printing systems. Nicholas Lucas 265 Wall Street and Compaq also several generic systems Dell Gateway etc. * Performed routine maintenance with virus scan and Disk Doctor Software * Assisted customers over the telephone with software and hardware diagnoses of their systems * Installed and tested various software packages Word Scanning software etc.

Highlights:

• Microsoft SQL Server
• Structured Query Language
• Compaq
• Microsoft
• Microsoft Office
• Microsoft Windows
• Management
• Networking
• Hewlett Packard
• IBM