PROFILE A self-starter, proactive leader with experience in scheduling, planning, training, auditing, customer service, accounts receivable and reception. Quick thinker adapts well to constant changing environments going above and beyond to handle tasks and meet deadlines. Respected and recognized by management with great communication skills and follow through. SUMMARY OF QUALIFICATIONS Leadership Skills Operations Analysis Critical Decision Making Effectively meet deadlines Prioritization Organization Schedule Planning Proactive Problem solving Medical Terminology/ICD9/CPT4 Configuration Management Attention to Detail Work well with all levels of personnel Excellent time management Purchasing Quality Control/ Audit Research and statistics Logistics PROFESSIONAL HIGHLIGHTS * Assistant for Maintenance department including 6 Directors * Managed collateral files, audit discrepancies, data processing * Answered telephones, logged in visitors, issued visitor badges * Coordinated schedules, vacations, travel and training classes of 65+ Mechanics * Managed conference room meetings/calendar and catering luncheons * Made critical judgment decisions regarding distressed travelers * Performed audits on departments, vendors, manuals, contracts and aircraft * Daily booked domestic and international travel using Sabre including car and hotel * Managed expense reports, time sheets, credit card statements and coding * Purchased, inventoried, stocked and distributed supplies, uniforms and manuals * Trained new hires, explained paperwork, policies and procedures * Letter composition, modification and merger * Monthly billing and statement management and used postage machine * Served as Liaison between field mechanics and headquarters departments * Managed legal contracts and legal documents * Created advertisements/flyers, alphabetized, scanned and faxed * Customer service experience for 30 years * Multi-line telephone systems, 10 Key by touch, organizational charts Shanda Newton Page 2 SOFTWARE/ SYSTEMS Airline Information Management Systems Microsoft Outlook, Word, Excel, Power Point and Visio Sabre Travel System Internet Savvy Remedy

Highlights:

• Customer Service
• Publications
• Accounts Receivable
• Audit
• Billing
• Coding
• Communication Skills
• Configuration Management