Supervised Handled all dock operation for the loading and unloading shifts. Managed the distribution of stops to each drive to ensure optimal delivery. Managed the company drivers and load quality. Dispatched pickup operation during the day. Set appointments for special deliveries. Handled customer complaints and inquiries. Handled the DOT/State requirements for tractor trailer operations. both inbound and outbound operations consisting of 10-15 employees. Maintained all sort personnel's employee files payroll records and schedules. Directed the flow of packages to ensure proper distribution to appropriate trailer for shipping or van for delivery. Coordinate sort production to meet company goals and standards trained all new contract drivers and package handlers maintained vehicle files per Dot/State regulations. Conducted daily and monthly safety meetings. Travelled to Emporia substation to direct the daily operation to correct falling daily service. Succeeded in a short time to revive local service from below 96% to a daily average of 99.5% while also recharging the Contractors moral and handled their operational problems. Handled incoming customer service inquiries dispatcher of contractors as well as line-haul drivers daily. Ensured daily data entry functions were complete and accurate.

Highlights:

• Dce
• Distributed Computing Environment
• Sales
• Complaints
• Data Entry
• Distribution
• Health Insurance
• Insurance