Lead the design, development, and implementation of global best in class IT Service Management processes (DevOps, PBR/PBI, RM, capacity management) and procedures emphasis on best practices and industry standards. * Establish metrics for reporting and analysis for continuous improvement under Agile for IT service levels metrics in lieu with business and operations. * Owner of communication of delivery management, SLA, SOPs, to manage life of incidents with business verticals. * Owner of delivery of end user and hyper case support as part of standalone projects, program, and integration with portfolio. * Manage and owner of customer partnership, tech modernization work-stream, continuous improvement, Tech Debt. Provide support and guidance on outsourcing, negotiation with vendor partners, procurement, SOWs, Procure IT, etc. * Respected professional diversified global experience around 16 years at both corporate and portfolio levels in different countries (US, South Asia, Mexico, India, Brazil, UK, China).

Highlights:

• Artificial Intelligence
• Budgeting
• Leadership
• SCRUM
• Services
• Management
• Project Management
• Architect
• Business Management
• Documentation