Qualifications * Internet/Intranet development * Computer applications * Local remoter systems support * Remote access technology * Troubleshooting XP, Outlook and VPN * Excellent communication skills Accomplishments Ensured customer satisfaction, by providing online technical support on BPOS, Office 365 and software subscription System Integration * Aligned office departments and increased inter-department communication and data sharing. IT Training * Successfully trained 25 employees to use new operating system. Windows NT Security Solutions * Managed client network security through installation of firewalls and VPN's. * Network Support * Acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery. * Oversaw infrastructure of three offices and acted as support for help-desk technicians and IT Department. * Strategic Planning * Executed IT support strategy that clearly defined workflow between external clients, application teams, and infrastructure team.

Highlights:

• Transmission Control Protocol/Internet Protocol (TCP/IP)
• Software
• Support
• Technical Support
• Active Directory
• Applications
• Communication Skills
• DHCP (Dynamic Host Configuration Protocol)
• Disaster Recovery
• Domain Name System