Summary * 3.5 year of experience in trade floor Production/application support, enhancement, implementation and maintenance in Whole Sale Banking domain. * Vast experience in various key areas required for production support like stakeholder management, continual service improvement, risk/audit management, team management, capacity management, Change Management, Problem management, incident reduction, manual task optimization, monitoring, trouble shooting and Performance tuning and disaster recovery. * Worked On ITRS Geneos tool which is a proactive, real-time monitoring for every aspect of your application environment, servers, network hardware and important network interfaces, CPU, M/M. * Proficient analytical, problem solving, debugging skills in handling system Functional & Technical bottleneck issues. * Good communication and interpersonal skills, with ability to interact with individuals at all levels and can work as a part of a team as well as independently. * Well versed and self-trained in Agile Methodologies. * Familiar with ITIL service management frameworks.

Highlights:

• Support
• System Analyst
• Automation
• Disaster Recovery
• Documentation
• Management
• Monitoring
• Performance Tuning