A results-driven manager, leader and mentor, who possess an instinct ability to motivate and lead by example. I possess a proven track record for identifying and meeting business demands with cost-effective, successful solutions, delivering long-term results.

COMPANY	POSITION HELD	DATES WORKED
Community Behavioral Health	(Confidential)	1/1997 - 6/2007
North Philadelphia Health Systems	(Confidential)	1/1994 - 1/1997

SCHOOL	MAJOR	YEAR	DEGREE
Millersville University	Social Work Adm	1980	Bachelor Degree
Thomas Edison High	Business	1974	High School/GED Degree

Highlights:

�In 2004 integrated on-going member service departmental (40 employees) training to improve the quality of service delivery by over 35%�In 2006 served as a technical advisor to an IT team in the designing of a new company's triage and referral data system.�In 2006 appointed to formulate tool to capture and analyze data for the Mayor of Philadelphia�s Children�s Blue Ribbon Commission.�In 2006 developed and co-facilitated a company wide CQI work group to address weaknesses. �Technical advisor to team that developed an comprehensive revision of the company�s and partners discharge and follow-up policy and procedures.

Companies I like:

Hilton Hotels Corporation Apple Computer, Inc. American Express Company Marriott International, Inc. Microsoft Corporation Medco Health Solutions, Inc.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Healthcare
• Quality Control
• Custormer Servive Manager

�In 2004 integrated on-going member service departmental (40 employees) training to improve the quality of service delivery by over 35% �In 2006 served as a technical advisor to an IT team in the designing of a new company's triage and referral data system.