Aloha!
I am a dedicated, innovative, team player that is also able to work independently with world class customer service. My resume has further details on my skills and abilities. I have a lot of experience in the office atmosphere. Should you require more information please do not hesitate to call (808.393.9027); or email (purytee@yahoo.com) me.
Below I have pasted messages of praise/recognition of me from upper management (including the president of the company) of an employer & another from a satisfied employee of a huge Medical business - Concentra.
Very Respectfully,
~Cheryl Carter
UPPER MANAGEMENT PRAISE AND RECOGNITION
From: Jim Granata (General Manager)
Sent: Monday, June 22, 2015 12:38 PM
Subject: RE: Michele Wilson
Yes --fantastic job....mahalo for your great service.
Sent from my Verizon Wireless 4G LTE smartphone
-------- Original message --------
From: Laurie Hagedorn
Date: 06/22/2015 12:22 PM (GMT-10:00)
To: Terry Mullen , Jim Warneck , Cheryl Carter
Cc: Jim Granata
Subject: RE: Michele Wilson
Thank you so much, Jim and Cheryl, for all you do for our team! We wouldn’t be the excellent team we are today without team members like you. Mahalo for making us proud to work here.
Laurie Hagedorn, PHR, SHRM-CP | Human Resources Manager
John Mullen and Company, Inc.
677 Ala Moana Boulevard, Suite 910, Honolulu, HI 96813
Main Office: (808) 531-9733 | Fax: (808) 541-5838
Phone: x888 | Direct Line: (808) 541-5888
Email: lhagedorn@johnmullen.com | Web: www.Johnmullen.com
"Serving Hawaii and the Pacific Region since 1959!"
DISCLAIMER: This communication is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521 and is legally privileged and protected and is intended only for the use of the intended recipient. Any unauthorized use, disclosure or copying of communication or any part thereof is strictly prohibited and may be unlawful.
From: Terry Mullen
Sent: Monday, June 22, 2015 12:08 PM
To: Jim Warneck; Cheryl Carter
Cc: Laurie Hagedorn; Jim Granata
Subject: Michele Wilson
Congratulations on you both impressing someone who is not easily impressed. She just called and told me that you both go beyond the call for her and helps her control the 80 agents bombarding her with inquiries. Mahalo nui loa,
Terry
J. Terry Mullen | President/C.E.O.
677 Ala Moana Blvd. Suite #910, Honolulu, HI 96813
Main Office: (808) 531-9733 | Fax: (808) 531-5830
Phone: x599 | Direct Line: (808) 541-5599
E-mail: tmullen@johnmullen.com
"Serving Hawaii and the Pacific Region since 1959!"
DISCLAIMER: This communication is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521 and is legally privileged and protected and is intended only for the use of the intended recipient. Any unauthorized use, disclosure or copying of communication or any part thereof is strictly prohibited and may be unlawful.
HAPPY CLIENT-CONCENTRA
From: Connie Wiresinger [mailto:Connie_Wiresinger@Concentra.com]
Sent: Friday, November 21, 2014 1:24 PM
To: Cheryl Carter
Subject: Excellence Customer Service Skills
Clients like ours goes a long way we are huge in the medical field.
Hello ,
My name is Connie Wiresinger, I 'm one of your clients that always calls into your facility…..I just wanted to inform you on the outstanding performance of one of your employees. Her name is Cheryl Carter/Admin. Assist. Frequently I call in she answers the call. She always answers the phone with a smile in her voice stating that she's here to help in anyway that she can. She is very understanding, concern, kind, patient, and very professional. When even I had questions regarding an update on an accounts as far as claim numbers not one time has she not been able to answer my questions. Her Customer Service skills goes beyond the call of duty as far as listening patiently, and not interrupting while expressing my concerns. When receiving calls from my co-workers they state they've had the same experience with her as well. everybody has the same experience when calling in and speaking with Cheryl, others have expressed their experiences with me when speaking with her as well. I've never heard one complaint about Cheryl's performance.
Another trait I love about Cheryl is that she never has you on a call more than 2 minutes she get the information, processes it and off the phone you go. I really appreciate that about Cheryl, time is everything. I feel very relaxed & calm when she answers knowing that I will not be on the phone long, and whatever she could do to assist in the call she's willing to do it, and let you go. Her mannerism and kindness goes a long way, and is truly appreciated. I wanted to email you to let you know what a treasure you have in your company. She’s one of the best Admin. Assistances I have encountered in a long time, and I felt you should know her value with your customers calling in. I'm always thanking her for her terrific customer service skills, and always telling her I enjoy talking to her when I call in. Oh, and by the way she always puts a smile on my face when I'm done, she's very friendly, and has a great personality as well!!
**Please give my thanks, and appreciation to Cheryl, it takes people like her that makes a difference in the world.
Keep up the good work Cheryl, GREAT JOB!!
Connie Wiresinger
Sanctified Customer
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