Profile Summary: A cross-functional, results-oriented manager with demonstrated success delivering strong sustainable results in large scale, multi-unit, fast paced service environments. Experienced in optimizing costs, process improvements, generating revenue, organizational alignment and client retention. Consistently surpasses -objectives while increasing market share and profit. Area of expertise includes: ? P&L Management / Ops. Cost Reduction ? Turnaround to profitable growth
?Client Satisfaction Metrics / Salesforce?Contract Negotiations / SLA Agreements
?Account Management ?Field Sales Management / B2B / B2C
?Leadership / Training Development?HR Policies and Procedures / Recruitment