Florida Insurance 215 License Issued March 12, 2018. Top Producer in Insurance Plan sales: Medical, Accident, Dental, Vision, Life Protector, Disability Income, Association Benefits, etc. Professional Retention Agent, Business to Business/Business to Consumer, with AMERICAN EXPRESS. Top Retention and Sales Agent in the G1 Category. Educating Card Members about the benefits of their cards, including various insurance coverages and protections. Knowledge of over twenty credit and charge cards. Keeping Card Members in their cards or offering new cards. Also, educating Card Members on the appropriate usage of their cards and also educating the Card Member how to spend with their cards to earn the most rewards. Professional sales position at the Walt Disney Reservation Center, Tampa, Florida. Position responsibilities included: Creating magical vacation planning experiences, utilizing exemplary sales techniques, solid guest service skills, and strong attention to detail. Consultative sales: booking hotel resort reservations, providing the correct dining plans, the best ticket options, travel insurance, add-on's like car rentals and photography, also, booking flights, working with the back office to provide surprises for special guests. Scheduled appropriate size RV campsites for RVs and campers at Walt Disney World campsites. Informing guests of all aspects of transportation, layout of theme parks, all back ground knowledge on theme parks and hotels, giving driving directions, providing transportation to and from Orlando International Airport, taking credit card payments, taking complaints, connecting guests to the right departments to meet their needs, providing in-room gifting for celebrations, participating in on-property activities to know the parks first hand. Meeting or exceeding established booking conversion rates, average handling time guidelines, and other performance metrics associated with the position. Professional Luxury Desk Coordinator offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service, sales and support. Accustomed to working in fast-paced environments with success in handling difficult client situations. Hilton Hotel Luxury Desk Coordinator successful at improving customer satisfaction ratings through exemplary service. Reliable, motivated, and willing to go the extra mile to increase guest satisfaction and comfort. Luxury Desk Coordinator skilled in quickly processing hotel and resort reservations and check-in and check-out procedures where applicable. Able to use my investigative skills, develop relationships with guests/customers, a strong eye for detail, experience in consultative sales and the ability to influence and form relationships with guests/customers, increased the abundance and complexity of travel options. Inbound and outbound calls * Booked flights * Motivated by incentive-based environment * Minimum 5 plus years of sales or service experience in a high volume environment * Proven service and consultative skills * Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems * Strong verbal, interpersonal and listening skills * Proven ability to develop effective relationships and partnerships * Ability to be flexible with work schedule * Demonstrated knowledge of Travel Agency processes 4 plus years of sales experience in a service-oriented environment * Demonstrated knowledge of Walt Disney World products and services * Proven strong sales and closing skills and the ability to overcome objections * Some bilingual skills in Spanish and American Sign Language * Proven ability to be comfortable with asking open ended questions and explaining product options * Proven ability to analyze complex Guest requirements, including special itinerary planning needs to provide an optimal Disney vacation solution * Proven ability to work in a structured environment (In different roles) * Certified top sales at American Express with over $1,000.00 in bonuses per month * Earned Award Certificates from American Express * Walt Disney World Bronze Medal Winner * Incentive winner * Improved Patient's care thus, increasing lifespan * Won doctors' respect and trust to be in operating and recovery rooms with elderly patient * Reduced number of guest complaints by 99.9% with Hilton WorldWide * Garnered high WOW Scores * Earned "Employee of the Month" and various hotels due to highest sales * Cultivated strategic business partnership with all Hilton properties resulting in a 99.9% increase in occupancy and sales rates * Increased market share thousands of dollars * Won trips and free airfare to the Arizona Biltmore 2012 * Awarded many incentives from various hotels and resorts due to highest volume sales * Exceptional call time!
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