Summary: I'm a well-rounded Call Center Management Professional proving an exceptional ability to manage and maintain facilities in a manner that supports every department's needs and objectives with a focus on controlling costs. 24 years of call center senior management experience, QUALIFICATIONS: Long-term diversified management experience * Excelled in every facet of management * Multi-Site National responsibility * Budget preparation and forecasting * Procurement * Facility acquisition, build-out and design and maintenance * Information Technology Leadership * Strategic planning * Account Management * Contract Negotiation, Preparation and Regulatory Compliance * Known among my peers and employers for my organizational skills, cohesive team building ability, attention to detail, ability to handle a multitude of projects, while meeting all budget objectives. * Managed site selection, build-out and maintenance of all Call Center facilities including corporate offices as well as site relocations. * Previous management of Information Technology Departments makes me uniquely experienced and qualified in the maintenance of Server Room and supporting infrastructure including installation and maintenance of building backup generator systems. * Successfully planned and managed consolidation and closure of facilities nationwide in 2012 after the company's acquisition of 121 Direct Response and TCIM Services, greatly increasing operational efficiency and capacity utilization. Reduced facility lease and maintenance costs over 25% through lease and vendor contract re-negotiation.

Highlights:

• Call Center
• Account Management
• Attention to Detail
• Budget Preparation
• Budgeting
• Business Development
• Business Development Manager
• Call Center Management