Accomplished servant-leader, possessing an agile mindset, with progressive Implemented creative solutions/met SLAs which contributed to change management, efficient/streamlined workflows (from vision to requirements to launch) * Broad experience (founded in training/writing) then furthered by project management, http://www.linkedin.com/in/nishthagoel operations, sales, online technology, consulting and systems analysis * Big Picture understanding with detail level delivery at an enterprise level, working with multi discipline groups, front-line and C level executives * Spearheaded strategic initiatives/enterprise level using online solutions/artifacts (Scrum Notable Quotes: methodologies (backlog grooming, iterative/release planning, daily stand-ups, By John S., EVP (direct boss) retrospectives, etc.) 'What If' analysis, workflows, storyboarding, and other creative tools to make technical information user friendly and experiential) "Nishtha has handled a dynamic and * Creative, Visionary with excellent communication/presentation skills and a broad challenging task very effectively." She understanding of BPM (People, Process and Technology) to improve/optimize was articulate, well-spoken and processes and implement change management persuasive in presenting her ideas and recommendations." AWARDS: * CSM - Certified Scrum Master * Recipient of CAST Award (Celebrating Accomplishments of Teamwork) * FASTER Gold (similar to Six Sigma) By Mike L, SVP (direct boss) * LEAN Six Sigma (White Belt) * Voted Employee of the Month (numerous times) "Nishtha excels in developing Consulting/Work Experience: innovative and creative solutions. Displays an ability to solve problems, Gora & Associates -Consultant/Senior Project Manager (Aug, 2012 - Current) * Oversee/Manage marketing channels (company website, email marketing, think, reason and learn. Develops non - Facebook, etc ) to ensure branding and customer perception objectives are traditional solutions. Thinks outside the box, breaks molds." exceeded/customers remain engaged/traffic and revenue increases. * Consulting/Service Delivery of online/web based solutions (which streamline/speedup the operational workflow and ensure compliance) - identifying By Stephen D. EVP (indirect boss) 'future' sales opportunities from 'current'/'as is' states. * Implement project management processes and methodologies to ensure "I worked closely with Nishtha on projects are delivered on time, within budget, adhere to high quality standards several website projects while she was and meet customer expectations/SLAs consultative sales. at CFC. Nishtha had a significant * Managed offshore web development team (India/Europe) to ensure paperless impact on the projects she took on. I projects were deployed within budget and on schedule (used project management found her to be very hard working, artifacts/daily scrums, quality reviews and pricing 'What If' analysis) organized, a solid team player and a * Tracked daily stand-ups, backlog grooming, iteration planning, release cycles and pleasure to work with." key project issues/milestones using JIRA/Confluence. Prepared reports (collecting, analyzing, and summarizing information) on projects. * Presented targeted training to multi-tiered/diverse audiences (legal, compliance, government and private industry) * Created workshops, developed instructional design, webcasts and customized delivery based on customers' needs * Hired 90% of company's personnel and trained them on internal operations (pre- assessments certifications database maintenance BI reporting, email marketing) Ms. Nishtha Goel 24633 Stagg Street West Hills, CA 91304 818.481.4977 nishtha.goel@sbcglobal.net http://www.linkedin.com/in/nishthagoel Notable Quotes (cont'd): Bank of America -Senior Software Dev PM (July, 2011 to Aug, 2012) * Pioneered the vision/strategy of a $4 million MFR (Paperless Legal/Compliance initiative) automation project, established vendor SLAs and delivery From Susan T., Internal Customer * Automated clunky, legal document process, into paperless workflow (used by "Nishtha is an agent of change. She >300 employees) resulting in less errors/ increased efficiency/ faster processing has an expert ability to cut to the resulting in savings of over $1 million/year. chase and go directly to the heart of * Analysis/Cleanup and synchronization of vendor/client data the matter, making insightful * Gathered requirements and provided time estimates on system integration effort improvements every step of the way. She has an acute GORA - Consultant/Scrum Master (Nov. 2007 - Aug. 2012) Bank of America/CFC - PM 1996 - 2007 (BI/Strategic Intelligence) May. 2005 - Nov. 2007 understanding of the "big picture" * Coordinated vendor RFP responses for a multi-million dollar metadata project and yet, is not above the day-to-day (Governance, ETL, Data Lineage, Data Cleansing, etc ) work to get the project completed. * Managed resources, scheduling, scope (employees and consultants) to Nishtha's people and analyze/audit statistical source systems conduct validation checks and automate communication skills are excellent. I control-M jobs could always count on her to have * Facilitated internal and external project meetings to create a collaborative effort exactly what I needed or to direct created a metadata strategic intelligence wiki for company assets me to the appropriate person. * Developed/Maintained project plans to track deliverables, personnel, issues, Nishtha was held in high regard for scope, contingencies, etc her work at Countrywide Financial * Communicated product/project status to cross functional and executive level Corporation and received many personnel (ROI assessment) honors. I wish Nishtha great Bank of America/CFC Software/Marketing PM May 1999 - Apr. 2005 success in all future endeavors!" * Developed strategy and roadmap for remote sales force to use mobile devices for From Lisa K., Internal Customer outbound marketing campaigns (B2C and B2B) * Automated exception process for all fulfillment centers (~3,000 employees) from a "Nishtha is a take-charge person convoluted, paper based methodology to a paperless, web based application who is able to present creative * Spearheaded an online loan tracking system (legal/compliance initiative) ideas and communicate the benefits * Involved in a Virtual Loan File project to streamline the paperless process to business users. She is very pro- workflow extraction of data from mortgage documents paperless mortgage. active and enthusiastic about her * Launched a vendor based OCR/Imaging/Rules Engine AV (Automated Valuation) projects and was able to provide appraisal review process (B2B) 80% increase in speed and efficiency technical information in an easy to * Coordinated Hardware and established SLAs to update understand manner." server/network/workstation which resulted in faster processing times * Hired 85% of the group's personnel and had them undergo training in project management to ease transition Bank of America/CFC Marketing IT Change Mgr May 1999 - Mar. 2001 * Created website/intranets (B2C) to manage marketing collateral material for remote sales force * Spearheaded an outbound customized marketing project (SQL based) in a multi- channel project (corporate B2C website, IVR/telephony, etc.) to up sell efforts and increment revenue Ms. Nishtha Goel 24633 Stagg Street West Hills, CA 91304 818.481.4977 nishtha.goel@sbcglobal.net http://www.linkedin.com/in/nishthagoel Volunteer/Affiliations: * Spearheaded a big data initiative to customize the marketing message in an LEAD (Leadership, outbound marketing/multi-channel project (IVR/telephony, loan servicing, web

Highlights:

• Consulting
• Certified Scrum Master
• CSM
• Coach
• Sales
• Social Media
• Project Management
• Change Management