SUMMARY OF EXPERIENCE: November 2006 to June 2016 Customer Service Representative/Patient Navigator Community Health Plan 720 Olive Way, Ste 300 Seattle, WA 98101 Eighty-three months Customer service Representative serving Medicare customers and answering member/provider claims queries/problems/resolution for both Medicare and State Programs. Twenty-six months diversified experience as a Patient Navigator serving Community Health Plan Medicare Advantage Special Needs Plan (SNP) beneficiaries by assisting the enrollee to engage in managed care services. Providing enrollee education and assistance with the coordination of services related to health, community, entitlement and psychosocial needs.

Highlights:

• Customer Service
• Navigator
• Financial Services
• Insurance
• Services
• Life Insurance
• Managed Care
• Medical
• Medicare
• Policies and Procedures
• Administrative Tasks
• Health Care Industry