Summary * Excellent communicator with 18+ years in multi-faceted, customer service driven industry * Extensive experience in multi-personnel logistical coordination * Extensive experience in marketing intangible products to varying demographics * Experienced in relationship building, employee and volunteer recruitment and training * Proven ability to grow markets amid fluctuating external factors Specific Skills Area * Logistics, order processing, routing, negotiation of routes and rates, customer and vendor relations * Business Processes Analysis, analysis of methods of operation, solutions research and formulation, business consultation to maximize efficiency and customer satisfaction * Systems Integration merging multiple software platforms into one comprehensive software solution * Led daily operations of the Scouting program in 6 counties to over 4,000 youth through the recruitment, training and coordination of over 1,000 volunteers * Successfully managed $460,000 product sale annually, including: managing bid process, product selection and pricing, logistical coordination of multiple delivery locations to maximize profit and minimize cost, development of marketing campaign and implementation of incentive plan * Recruited, trained and managed staff of 30 - 60 seasonal employees, managing the program design and implementation, operations budget, facilities maintenance, food service operations, and retail sales * Redesigned and rebuilt secondary product sale, using a geography specific model and increased sales by 420% over 2 years * Led regional effort to introduce and implement new program methods to programs of over 1,500 youth across 6 counties by coordinating training for over 100 volunteers

Highlights:

• Budgeting
• Customer Service
• Food Service
• Integrate
• Logistics
• Marketing Management
• Order Processing
• Pricing
• Relationship Building
• Operations
• Employee Recruiting
• Employee Development