15 years experience in Client Service Support, Human Resources, Benefits and Payroll. Technical Support to users utilizing ADP windows software. Worked with Enterprise, Pay Expert and other HR/Payroll Applications. Support position assisting with benefit deductions, benefit enrollment and working with multiple vendors/carrier feeds for various insurance carriers. Ability to troubleshoot issues and understand wage and hour laws. Familiarity with wage garnishments. Prior experience with amending tax issues in regard to correcting W2's, 941, and 940. Resolve payroll tax reconciliation and provide resolutions in regard to tax compliance issues. Equifax Atlanta, GA Human Resource Specialist 06/1985 - 12/1995 Compensation and Human Resource Specialist: Processing and keying employee information for non-exempt employees. Update employee maintenance such as processing salary changes and merit increases. Schedule interviews for prospective employees for testing and background checks. Responsible for employee maintenance. Process benefit packets, company personnel files and monitor retention time frames. ADP 5780 New Northside Drive Atlanta, GA 02/1998 - 08/2012 Support position assisting clients who utilize ADP's internet and web based products. Assist clients with payroll and human resource questions. Assist clients daily with inputting payroll. Troubleshoot client errors, discuss client errors they encounter while processing payroll, assist with corrections and possible rerunning of payroll. Provide client with online payroll support which will assist them with training, payroll, federal updates such as tax withholding, overtime requirements, Hire Act, Health Care Reform etc. Verify HR synchronization to ensure data flows from Human Resources into Payroll. Assist clients setting up direct deposit, Verifying setup of account, account priority, account types, bank transit number and deposit amount. Verify clients enter tax entries correctly in software, verifying Federal, FICA/FUTA exemptions, create standard reports to audit employee payroll. Add, change, or stop payroll deductions and benefit deductions. Process PTO accruals on company/employee level accumulating and adjusting accruals assign plan types and plan categories, verifying previous year balance, current year to date accruals and current YTD taken. Prior experience in regard to payroll tax is required. Quarter and year end processing for W2 production, correct 941,940, and annual W2. Assist client with payroll calculations and working with multi-state payroll entries. Troubleshoot payroll options and inquiries, YTD/QTD changes . Submit corrections for 940/941 and W2 errors. Working knowledge of payroll processing, verify tax compliance issues. Troubleshoot wage garnishments inquiries, Probe and identify system errors, clarify and provide resolution to clients. Verify tax and banking entries.inquiries, Probe and identify system errors, clarify and provide resolution to clients. Verify tax and banking entries.

Highlights:

• Payroll
• Security