SUMMARY Retail General Manager with 18 years broad-based experience in sales and customer service. Proven ability to use good interpersonal, verbal, and written communication skills within operations of business. Experience in diverse industries and work environments. Demonstrated competencies and strengths include: * Change Management ACCOMPLISHMENTS * #1 store in district for overall KPI rankings repeatedly throughout 2008 - 2010 * Ranked in top 5 stores in region for overall KPI rankings repeatedly throughout 2008 - 2010 * Multi-years Winner's Circle Participant * Managed 4 B stores and 1 C store

Highlights:

• Inventory
• Inventory Control
• Retail Sales
• Sales
• Change Management
• Communication Skills
• Customer Service
• EXCEED QUOTAS
• DEVELOP EMPLOYEES
• TRAINING