Professional Summary * Enterprise Service Desk Analyst - working for United States Airforce from 2012 to 2016 * Mature understanding of end-user PC and peripheral support in very large environments * Strong understanding of Windows domain management for mission critical networks * High degree of professionalism and devotion to professional development * Tier 1 and 2 Helpdesk Technician skills

Highlights:

• Firewall
• Hardware Troubleshooting
• Hardware/Systems
• Imaging
• Information Security
• Microsoft
• Microsoft Access
• Microsoft Active Directory