Description
in Corporate and Academic IT Environments providing support for executives and academic professionals. * Provided help desk support to executives and end users, by phone and remote desktop connection (RDP) & Cisco WebEx. Resolved level 2 & 3 service calls via Service Now help-desk Track IT ticketing system and Web Helpdesk. * Prepared procedural documentation in the use of corporate and academic technology to assist corporate users and university professionals understand and implement technology. * Performed specialized deployment of hardware configuration of over 700 IBM M90's Desktops Lenovo Laptops HP Desktops installed/upgraded peripherals as per special request from management or departments. deployed Imaged upgraded Windows XP to Windows 7 professional 32/64 bit applications and patch updates via SCCM Management Console. Bind MAC addresses to PC Host name under SCCM Management console in preparation for image deployment over Ethernet. Joined PC's to the Active Directory Domain. * Supported and Administered remote offices using Active Directory and SCCM management console as well onsite support. * Implemented & Maintained Symantec Backup Exec 12.d solutions configured on Scalar tape library robotics. * Performed Active Directory system administration for User & Computer accounts. Administered Active Directory File and Folder permissions via assignments of groups for local departments. * Configured designed and supported technology in training rooms lecture halls and conference centers. * Managed the University Teleconferencing Center. This center allowed satellite broadcasts of courses and meetings to various Colleges Universities and High Schools in New Jersey. * Managed office relocation projects to include server room build outs wiring coordination of vendors & telecom. * Managed software deployment projects. Coordinated training and support for all newly deployed software.
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