PROFILE I have 10 years of extensive experience in the healthcare industry with training staff about customer service, emotional intelligence, along with benefits, sales, contracting and claims. I have the ability to motivate a diverse workforce within a Labor-Management Partnership environment this is creating positive customer-focused success. I have managed to serve as a contributing leader within an organization's strategic planning process by demonstrating solid business acumen, problem-solving skills, and organizational leadership, trending, stream lining processes, planning and auditing deliverables. I have served as a human resource administrator with knowledge to effectively train, coach and mentor staff to achieve departmental goals. I maintain the ability to build loyal and mutually respectful relationships with fellow co-workers and superiors alike all within a fast-paced environment.

Highlights:

• Certificate Authority
• Benefits
• Customer Service
• Management
• OD and Organizational Development
• Training
• Behavioral Health
• Billing