Energetic professional with advanced communication and people skills. Loyal, cooperative, team player and resourceful

COMPANY	POSITION HELD	DATES WORKED
Citigroup	(Confidential)	4/2006 - 6/2007
Ajilon Consulting/Citigroup	(Confidential)	7/2005 - 4/2006
TXU/CAPGEMINI ENERGY	(Confidential)	2/2004 - 5/2005

SCHOOL	MAJOR	YEAR	DEGREE
Northwood University	Business Management	2004	Bachelor Degree

Highlights:

Promotion to Problem Manager

Companies I like:

Google, The Container Store, Alcor Laboratories, American Airlines, Southwest Airlines, General Motors, Chevron, Nissan

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Telecomunications
• Sr. Billing Analyst
• Telecom Provisioning
• Account Manager

Currently Oversee the analysis and resolution of medium to complex hardware and/or software related incidents/outages.Assign problem handler assignments to work groups and individuals to ensure workload balancing to meet service level commitments