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Anita M

Customer Service Manager - 10 Years of Experience

Occupation:

Customer Service Representative

Education Level:

Bachelor

Will Relocate:

YES

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Summary of Qualifications 12 years of Extensive knowledge of the routine Airport procedures including fight management and Ticketing and Reservation bookings. Admirable experience in providing excellent sales and Customer Service. Sound knowledge of Airline Reservation procedures. Generated flight reservations using airline's computer system and issued Airline tickets and boarding passes. Responsible for making and confirming reservations for passengers on scheduled airline. Arrange reservations and routing for passengers at request of TICKET AGENT or customer, using timetables, airline manuals, reference guides, and tariff book. Managed to make various informational announcements. Profound ability to adapt with the fast paced Airport environment.

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COMPANY POSITION HELD DATES WORKED

(Confidential) Team Trainer /Head Cashier 9/2006 - Present
Jetairways Senior Customer Service Agent 7/1996 - 11/2005
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