Description
SUMMARY OF QUALIFICATIONS Operations Manager & EMR Specialist offering 12 years of administrative experience with EMR operations, medical management, EMR instruction/training, as well as development and supervisory experience in both civilian and military environments. Career is supported by a Bachelor of Science in Health-care Management, in addition to a Master's in Health-Care Administration/Concentration in Informatics. Managed set-up of sensitive medical equipment valued in excess of $3M, while carrying out operations relating to the traditional supply chain methods by applying analytical statistics, logistical planning, and appropriate reporting methodologies. Educated an extensive number of medical personnel on the proper use and proficient workflows for multiple EMR platforms. In-depth knowledge and experience in leadership by adopting critical thinking derived from conducting operations with asset management and quality control measures. Consulted numerous health-care facilities on effectively using sever & cloud-based solutions to efficiently document subjective and objective findings. Introduced Patient Portal functionality for providers to connect and collaborate directly with their patients to improve upon the overall patient experience. Embraces and thrives in fast paced dynamic work environments, while observing close attention to detail to achieve 100% medical readiness throughout the obligated client support timeline. * Proficient in multiple EMR platforms/to include server and cloud based solutions * 12 years combined military and civilian medical informatics experience * Established project operations to ultimately develop up to date exceptional training material * Superior knowledge of medical billing & coding including ICD-10 * Successfully trained hundreds of health-care professionals on the proper use of EMRs & other health-care software * Well-informed of HIPPA/ JACHO compliance guidelines and regulations PROFESSIONAL SUMMARY Carecloud 2015 - 2016 EHR Consultant * Analyzed and re-configured technical issues that were encountered after data importation procedures were completed. * Served as the client's application expert by ensuring the acquired cloud based solutions supported the appropriate workflows and staff productivity. * Delivered application training to clients in a multitude of environments to include classroom settings, on-line virtual workshops, telephone conferencing while deploying window sharing applications, as well as on-site instruction. * Provided technical support with EMR workflows by presenting realistic solutions based on time frame constraints and the adoption level of each client. Tenet Health 2014 - 2016 Clinical Support Specialist * Southern United States market operation specialist overseeing 35 outpatient medical facilities on NextGen implementation, initial training, and trouble-shooting on newly system configurations. * Developed user-appropriate customization to coincide with the needs of each medical practice's specialty. * Operations liaison for resolving issues between the NextGen system, in addition to setting up security measures to meet proper guidelines and policies set-forth by HIPPA/OSHA compliances. * Continuously worked with health-care professionals during all phases of application support to include technology-based learning, Go Live & Post Go Live support, customization of requested templates, and confirmation of adoption & proper utilization of NextGen. Palmetto Health Baptist 2014 - 2014 Ambulatory EMR Specialist * Trained a plethora of health-care professionals on the proper use of the Cerner EMR platform to ensure superior patient care was continuously delivered, while also meeting quality core and meaningful use measures. * Held weekly training sessions with ambulatory EMR staff on new patches and implementations handed down from Cerner's mainframe support center. * Was assigned and responsible for multiple Palmetto Health departments to ensure all software was up to date and running as efficiently as possible on a day to day basis. * Conducted monthly refresher courses for new and current providers, in addition to onboarding residents working throughout the facility.
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