Description
QUALIFICATIONS: * Top Secret Security Clearance (Adjudicated 11/1998) * Excellent Written/Verbal Communication * Knowledge of business and management principles involved in strategic planning. * Skilled with Microsoft Office Suite * Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment and meeting quality standards for services and customer satisfaction. * Knowledge of principles and procedures for personnel recruitment, selection and training. * Develop and Facilitate Training * Deliver Measurable Results * Knowledge of principles and methods for curriculum and training design, teaching and instruction of individuals and groups, and the measurement of training effects. * Ability to effectively communicate information and ideas orally and in writing. Recovery Care Coordinator (RCC) Sept 2009 to Aug 2015 Walter Reed National Military Medical Center 45 Hours weekly 8901 Wisconsin Ave, Bethesda MD 20889 Tim Club: 703-772-3860, Call, Yes * Evaluated and assess on a monthly average of 30 Recovering Service Members to develop a Comprehensive Recovery Plan through the continuum of care. * Identified needs, goals, and problems in order to successfully build the Comprehensive Recovery/Transition Plan and recommend to commands and social services, changes to better assist the service members. * Established and planned multidisciplinary meetings on a weekly basis with nursing staff, physicians, rehabilitation team, and commands to address service member's needs. * Advocated for service members and family needs as required throughout the Recovery, Rehabilitation, and Transition phase. * Overseeing the service members and their family's entire administration process through rehabilitation, recovery, and transition back to active duty or to civilian life. * Advised service members and their families on the Integrated Disability Evaluation System (IDES) process and liaison with their Physical Evaluation Board Liaison Officer from start to end. * Trained and mentor new hired RCC's at Walter Reed. * Successfully directed and executed the Comprehensive Recovery/Transition Plans of over 150 service members and their families. * Manage remote service member's cases that are receiving medical care at Major Treatment Facilities (MTF).
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