Description
SUMMARY Detailed Product Planner professional with an extensive experience in all phases of product planning development from concept to life-cycle planning. Developed and implemented field service-ability enhancements and training for mid-range Direct Access Storage Device (DASD) devices, as part of a Development Core Team (DCT) from product concept to end of life-cycle. Formulated action plans to resolve problems and symptom/fix plans to enhance future support and field effectiveness. Provided problem escalation management and support. Proven success in bringing Storage DASD products from conception to market and laying the most successful route to quick fix-on-failure and low field failures.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | Support Advisor | / - Present |
| (Confidential) | Apple Advisor | / - Present |
| (Confidential) | Worldwide Service Plannerthe Liaison Technical Support Professional Itap Software Support Specialist Remote Support Specialist Customer Engineer | / - Present |
Accomplishments
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