Description
SUMMARY Contact Center Executive experienced in contact center technology and operations leadership. Focused on building improved processes, higher quality outputs, and driving operational efficiency. Extensive background and results supporting Contact Centers, Contact Center Operations, Digital Integration, and Technology Service Delivery. Experienced in leading high performing teams in both strategy & execution to identify opportunities and implement solutions successfully. Areas of expertise include: * Omni-Channel Integration Release Management Telephony & IVR Self Service * User Acceptance Testing Product Management/IT Governance * Platform/Application Management
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