Description
Summary 10 years of managerial experience and training development. An unremitting individual determine to accomplish achievement through hard work. "https://www.employflorida.com/vosnet/ind/indemphistory.aspx*resid=218383&session=resbldr" Employment History "https://www.employflorida.com/vosnet/ind/indemphistory.aspx*resid=218383&session=resbldr" 3/2/15 - Current Laboratory Lead Technical Support Specialist Clearwater, FL * Provided technical support for inbound calling customers * Documented task into a Case Management Systems * Responsible for system critical and complex application issues related to areas designated under Laboratory or Microbiology. * Performed troubleshooting of System problems, Hardware issues and complex application issues using provided tools. * Reviewed assigned workload to assess potential delays in the delivery of Solutions within patient's medical records. * Participated in corporate client services and technical training programs as assigned. HillTop Research 12/01/13 - 03/01/15 - Research Lab Technician St. Petersburg, FL * Called hospitals and clients and customers to explain results from studies for. * Responsible for up to 70 subjects at any given time * Presented results to 10 different clients. * Conducted HIPPA Agreement and interviewed potential subjects for studies using GCP. * Conducted data entry of clients and customers information and results using Microsoft Office and client specific software. * Collected important health data from subjects through various investigative techniques. * Collected blood samples and processed blood in a lab environment using GLP. * Collected urine samples and conducted pregnancy and drug test * Operated chroma meter, cameras, centrifuge, analytical balance, autoclave, pipettes and vital signs devices * Conducted repairs and troubleshot various medical equipment * Performed phlebotomy work * Prepared solutions using various equations. MarketSource
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